How This FAQ Works for You
Most questions we receive come down to three things: how to get money in, how to get money out, and what to do when something on the account page looks unfamiliar. We've organised the answers below around those exact moments. When you send a deposit via bKash, Nagad, or Rocket, the transfer goes to the account number shown in the cashier —
confirm with your mobile PIN and the balance updates on our end once the network confirms. Withdrawals follow a short verification step: we check that the wallet number on your account matches the one you're sending to, which keeps your funds moving to the right place. If you're in Dhaka or anywhere else in Bangladesh and hitting a login issue, the OTP
path is the fastest fix — we'll cover that below. For anything not answered here, our support team is reachable directly.
- bKash
- Nagad
- Rocket